20+ Customer Management Tools
20 Customer Management Tools
November 7, 2007 — 12:48 AM PST — by Sean P. Aune
After all the ways we’ve shown you how to set up a web business, now it’s time to actually manage all of your customers and clients. This list comprises 20 customer relations systems to help you provide everyone with better customer service.
BatchBlue.com – Designed with small businesses in mind to keep track of customers, vendors and partners.
bConnections.com – Focuses on small to medium sized businesses, allows collaboration of the sales force to share info.
ConsideredSales.com – A goal and progress oriented customer management solution that tracks your customers through the entire sales process.
CRMDesk.com – Offers a web-based, fully hosted solution for both small and large businesses.
Entellium.com – Besides being a CRM solution, it also offers lesson on what exactly CRM can do for your business, and if they aren’t the right solution, they will suggest other companies.
FreeCRM.com – Offers a small, hosted version of their software for companies just getting started, also has larger enterprise versions.
Heap – Beyond just managing your customers, it can also automate the sales process telling you when it’s time to call the customer and follow up on information.
HelpSpot – Made by UserScape, has a self service portal as well as an API for integration with your existing software.
InsideSales.com – A CRM with built-in dialers so you can just click and call.
MojoHelpDesk.com – Lets you keep track of customer issues with tickets and gives them a chance to give you feedback to see how you are doing.
PushCRM.com – A CRM with the ability to pull up Google Maps so you can see just where your customer is if you need it.
Queplix.com – Offers open source and enterprise versions, integrates with Google widgets.
RB-Apps.com – A customer management system that can be used as a stand-alone or integrated with other apps.
Relationals.com – Offers two versions, can manage email and telemarketing campaigns as well as provide you with analytics.
RightNow.com – Offers multiple customer management solutions from industry specific to automated self-service for the customers.
SalesBoom.com – Includes hosting with the CRM and an accounting package.
SalesForce.com – Automates your sales force as well as managing customers and partners.
SalesJunction.com – Allows you to not only manage your customers, but manage email campaigns from it also.
SfaFinity.com – Offers a range of deployment options and prides itself on ease of use and high customization.
SugarCRM.com – Highly customizable CRM with AJAX functionality.
Zoho CRM – Features an Outlook plugin and sales inventory management.